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White Marble Texture

Terms & Conditions

White Marble Texture

1. Ordering Process

In your order, please include:
• Product(s)
• Quantity
• Desired collection date and time
• Any known food allergies or intolerances
• Full name and contact details

  • As this business is run alongside a full-time job, we kindly ask that orders are placed 5–7 days before the requested collection date. Shorter notice may be accepted on a case-by-case basis.

  • An order becomes binding only after written confirmation by e-mail from us.

  • By confirming the order, the customer accepts these Terms & Conditions.
     

2. Products & Allergens

  • All products are made fresh to order in specific quantities.

  • Allergen information is available on product pages or upon request.

  • Although we use gluten-free ingredients, production takes place in a home kitchen environment. We therefore cannot guarantee the complete absence of traces of gluten or other allergens.
     

3. Prices & Payment

  • All prices are listed in SEK.

  • We are not VAT-registered; all prices are final.

  • Accepted payment methods: Swish and card.

  • For larger orders, we reserve the right to require full or partial prepayment to confirm the booking.
     

4. Collection

  • Orders are collected at an agreed time in Liljeholmen or nearby area.

  • From the moment of handover, the customer assumes full responsibility for transport and storage.

  • Delivery is unfortunately not available at the moment unless in special cases agreed upon individually.
     

5. Storage & Shelf Life

  • Products should be consumed within 3 days, unless otherwise specified.

  • Products must be kept refrigerated after collection.

  • We are not responsible for quality issues resulting from improper storage or handling after collection.
     

6. Modifications & Cancellations

  • Orders may be modified up to 3 days before collection, subject to availability and possible additional costs.

  • Cancellations made less than 3 days before collection will incur a 50% charge of the order value.

  • In special circumstances (e.g. illness), orders may be rescheduled, subject to availability.
     

7. Non-Collection (No-Show)

  • If the customer fails to collect the order at the agreed time and does not arrange an alternative in advance, the order will be considered a no-show.

  • In such cases, we reserve the right to charge 50–100% of the order value, depending on preparation status.

  • This amount may be invoiced to the customer, and by confirming the order, the customer agrees to this payment obligation.

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8. Quality Issues

  • If there is a proven issue with product quality (e.g. spoilage, production defect), please contact us within 24 hours of collection.

  • Depending on the situation, we may offer:

    • Replacement of the product, or

    • Partial or full refund

  • This does not apply to issues caused by improper storage or handling after collection.

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9. Liability

  • We are not responsible for allergic reactions if allergies or intolerances were not communicated at the time of ordering.

  • Our liability is otherwise limited to what is stated in these Terms, particularly regarding storage and allergen cross-contamination.
     

10. Contact

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